Where the machine lands · year 1a location on the bench: which side of the sign line, and which two resolved businesses bracket it
Year 1: the machine was sold outright, so no fee is ever billed. The service book bears $6,210 of serving with no fee against it. R13 prints −100% as an identity of zero revenue; it is not a placement, and nothing is drawn on the ruler.
Two gestures open a service line, and only both together. Take them in either order; the hands on the right move with them.
one ruler of service gross margin, revenue less direct cost over revenue · a location test, not an expected return
revenue = cost
−600%
−100%
−50%
+25%
+70%
an isolated service or rental linea group, segment, blended or company figurethe machine
Not placeable · 5 businesses with no like-for-like margin:
The ledger · the machine’s five yearsclick a year to read it
Year 1, line by linemachine hours → wear → the cost of serving · the instrument → what is billed · the margin is the sign
684 hours a year → 0.10 major wear events a year, on a 7,000-hour component life (R01, R02)
The world says
At the defaults there is no service line at all: the machine runs at the observed ~57 hours a month, was sold outright with no recurring fee, and sits in its warranty year, so recurring service revenue is zero and bench_position is undefined (there is no margin to place). The -100 coordinate is a by-definition identity between the lowest bench rows, not a measured verdict. A defined verdict is reached only through the gating combination: choose a recurring instrument and read a year after the warranty has expired. The levers that work from there are utilisation, the recurring fee and its flat-vs-indexed basis, the access pole, warranty and the technician rate.
What this room settles, at your settingsThe report’s claim: Whether servicing a humanoid pays for itself is set by how hard the machine is worked and how it is sold: the recurring line covers the cost of serving when the machine is worked hard and sold on recurring terms, and does not when it is worked at the observed utilisation and sold outright.
Where you stand
There is no service line, because the machine was sold outright, so no fee is ever billed. The cost of serving is $6,210 a year and nobody bills for it. The first defined verdict here is $499 a month read in year 2: −609.9%, negative side, below every resolved row, under Serve Robotics.
The contract clause nobody negotiates
At 57 hours and $499 a month, a flat fee gives −609.9% and a fee indexed to hours actually delivered gives −6,376.5%. Under a flat fee, working the machine less improves the margin, because cost falls with hours and revenue does not.
The gap that decides the sign
On the same instrument, 57 observed hours give −609.9% and 520 assumed hours give −688.7%. One is arithmetic on a published deployment, the other a page in an investor deck; the study never averages them and neither does this room.
The design-in decision
With the wear event at the contestable pole ($2,100, independent repair) the margin is −604.4%; at the captive pole ($8,000, OEM sole source) it is −614.0%, a lift of 9.63 points, more than the smallest step between two resolved rows on the bench. Negotiating parts, diagnostics, firmware and calibration access before the part is locked in is the call this record prices most clearly (C-52, C-99).
Eleven reader-settable inputs: five primary hands and six in named groups, none deleted. Inputs the package holds fixed are shown in their groups as fixed. Every value on this page is computed from the package's relationships in declared order; the copper band on a track is the published evidence, the dark tick the study’s case, and the hatched stretch on the hours track is the gap between two anchors that are never averaged.
Primary · the five hands the world opens on
57 h a robot-month
two anchors, never averaged: 57 h observed and 520 h assumed; anything else is your reading · computes from 0 h a robot-month to 660 h a robot-month
$0 a month · outright sale
instruments on record: $0 outright, $499 a month, €3,499 a month, and the never-billed $8,500 deck rate · computes from $0 a month · outright sale to $15,000 a robot-month
$5,500 an event
published evidence $2,100 an event to $8,000 an event · computes from $500 an event to $12,000 an event
12 months (1 y)
published evidence 8 months (0.67 y) to 18 months (1.50 y) · computes from 0 months (0 y) to 60 months (5 y)
$110 an hour
published evidence $80 an hour to $150 an hour · computes from $40 an hour to $300 an hour
utilisation selector
observed
n/a: categorical selector, not a continuous value
Declared inert to the verdict: This is the named epistemological label the brief requires: it snaps util_hours_per_month to one of the two strictly-separated anchors and records observed-vs-assumed status. It never reconciles or averages them, so it moves no number that util_hours_per_month does not already move; that is the requirement, not a wiring defect.
sale-instrument terms
flat
flat and indexed are the only two bases the record supports.
warranty terms
year 1
published evidence year 1 to year 5 · computes from year 1 to year 8
Declared inert to the verdict: test_year is the machine-age clock that crosses the warranty boundary, so it GATES whether a service line exists at all (in-warranty => bundled cover => zero service revenue => bench_position undefined), but it cannot MOVE a defined bench_position: once cover has expired the revenue and cost streams are year-independent, so every out-of-warranty year gives the same margin. It opens/closes the undefined-to-defined gate rather than moving the located verdict (C-48, C-94).
response-time commitments
24 h to first response
published evidence 0.5 h to first response to 48 h to first response · computes from 0 h to first response to 72 h to first response
Declared inert to the verdict: The first-response clock does not enter the machine-hours to service-margin chain: no humanoid document pairs an uptime percentage with a service credit, liquidated damages or termination right (C-50), so it moves neither revenue nor cost and cannot move bench_position. It is carried as a named secondary commitment, not a hidden lever.
distributor channel share
not published
The contestable aftermarket reaches customers through three channels: an OEM-direct shop; independent distributors that resell OEM-branded spares openly (batteries and whole modules priced); and independent multi-brand repairers (a Shenzhen G1 depot; named US/EU/CN firms). A dealer/reseller can also intermediate the original sale - e.g. an independent dealer, not the OEM, won a recent G1 award on hardware-resale margin only. No humanoid distributor channel-share percentage is published in any reviewed register; the most valuable service unit stays OEM-gated regardless of channel. A declared absence, not a hidden lever.
technician rates
330 engineer-hours a year
published evidence 12 engineer-hours a year to 960 engineer-hours a year · computes from 0 engineer-hours a year to 1,600 engineer-hours a year
parts pricing
$1,350 a visit
published evidence $500 a visit to $2,200 a visit · computes from $200 a visit to $5,000 a visit
$850
held by the package at $850 · published $800 to $1,580
$25,000
held by the package at $25,000 · published $13,500 to $48,000